F.A.Q.
Frequently Asked Questions
EU Right of Withdrawal Info at Bottom of Page
Shipping Information
When will my order ship?
Most orders ship within 7–10 business days. During busy production periods, shipping may take up to 3 weeks - Longer when Demand is High.
Fos Scale Models is a small, hands-on studio. Our kits are produced and packed by real people — not automated warehouses — and we take pride in the craftsmanship and care that goes into each one. Thank you for your patience during peak times.
Mail-in orders:
We process very few mail-in orders each year, so they may take longer to ship. For the fastest service, we recommend ordering online.
Payment Options
We accept Visa, Mastercard, American Express, and Discover securely through PayPal. You do not need a PayPal account to check out. We also accept Apple Pay and Google Pay. Please note: your card is charged at checkout.
Shipping Rates
All orders ship via USPS Mail. Shipping is automatically calculated at checkout.
USA – $9.50
Canada – $22.50–$32.50*
Europe – $29.50–$44.50*
Australia & New Zealand (Under 2 lbs) – $46.50–$55.50*
Other International Locations – $39.50–$54.50*
*International customers are responsible for local import duties or fees.
Returns
Returns are subject to a 25% restocking fee. Limited Run Kits are made to order and are non-returnable. Orders may be canceled within 7 days of purchase. If you have a concern, please contact us — we’re happy to help.
Age & Safety Recommendations
Our kits contain small parts made of wood, metal, and resin and are not recommended for children under 14.
When building models, we recommend eye protection, gloves, a respirator when sanding or working with resin, and a well-ventilated workspace. Always wash hands after handling resin, metal, or plastic parts.
Are These Kits Easy to Build?
Yes — with patience. These are true craftsman kits, not snap-together models. They are primarily laser-cut wood kits that reward careful assembly and attention to detail.
3D Printed Parts
Some kits include resin 3D-printed parts. We use a multi-stage cleaning process, but occasionally a slight residue may remain. If needed, rinse parts with isopropyl alcohol. Fine support structures can usually be gently removed or clipped away.
How Long Does a Kit Take to Build?
Small kit (one-car garage): an evening
Medium kit: about a week of casual work
Large kits: several weeks
That’s part of the value — immersive work leading to a finished structure you’re proud of.
Why Craftsman Kits?
Historical preservation. Most Fos kits reflect a mid-century mindset and preserve architectural character that may no longer exist.
Are Your Kits Prototypical?
Sometimes — but usually not exactly. Many designs blend elements from multiple real-world structures to allow creative storytelling.
What If I Damage or Lose a Part?
It happens. Email us with “Replacement Part Request” in the subject line and we’ll take care of you.
Kit Categories
Limited Run Kits – One special release per year (approx. 200 made). Once sold out, they’re gone.
Standard Kits – Our expanding core product line.
Free Kits – Offered a few times per year with qualifying purchases (no printed instructions included).
How Do I Hear About New Releases?
Sign up for our Email Newsletter at the bottom of our homepage.
Studio Visits
We’re located in Southeastern Connecticut. Visits are possible by appointment when our production schedule allows — please call ahead.
Since When?
Fos Scale Models began in 2002 with the release of Big Lou’s Grill, our first Limited Run Kit.
Parts May Vary from Photos
Occasionally materials change due to availability or improvements. Any substitutions will be of equal or greater quality.
Missing or Damaged Parts
While we carefully hand-pack every kit, occasional errors can happen. If your kit is missing or includes a damaged part, email us with “Missing Parts” in the subject line and include your order details. We’ll send replacements promptly.
We’re here to help and want you to have a great building experience.
— Doug Foscale
P.S. Please include a subject line in your email so our spam filter doesn’t block it.
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EU Right of Withdrawal & Refund Policy
Effective Date: June 19, 2026
At Fos Scale Models, we want every customer to be satisfied with their purchase. This policy explains the rights of customers located in the European Union (EU) and the process for requesting a return or exercising the EU Right of Withdrawal.
1. EU Right of Withdrawal
If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, unless an exemption under applicable EU law applies.
To exercise your right of withdrawal, please contact us by email or through our website with your name, order number, and a statement that you wish to withdraw from your purchase.
2. Return Window
Eligible items must be shipped back within 14 days after you notify us of your decision to withdraw.
Items must be returned in their original condition and packaging, unused and free from damage beyond what is necessary to inspect the product.
3. Return Address
Please send returns to:
Fos Scale Models
P.O. Box 213
Jewett City, CT 06351
United States
Please include your order number and contact information with your return.
4. Return Shipping Costs
Unless otherwise required by applicable law or the item is defective or incorrectly supplied, the customer is responsible for all return shipping costs, postage, duties, taxes, customs charges, and any other associated fees.
We recommend using a trackable shipping method, as we cannot issue refunds for returns that are lost in transit.
5. Refund Processing
Refunds will begin processing after the returned goods have been received and inspected.
Approved refunds will be issued to the original payment method. Depending on your payment provider, it may take several business days for the refund to appear on your account.
Original outbound shipping charges are non-refundable except where required by applicable law.
6. Conformity of Goods
Fos Scale Models guarantees that all products supplied will conform to their descriptions, photographs, and advertised specifications. If you receive an item that is defective, damaged, or materially different from what was advertised, please contact us promptly so that we can arrange an appropriate remedy in accordance with applicable consumer protection laws.
7. Contact Information
For withdrawal requests, return questions, or refund inquiries, please contact:
Email: fosscalemodels@gmail.com
We will acknowledge receipt of your request and provide any additional instructions necessary to complete the return process.