Please note our new phone number as of February 2017:

1-860-535-1177


CONTACT INFO:

  • Email: fosscalemodels@gmail.com
  • Phone: 860-535-1177
  • Mail: PO Box 1321 Pawcatuck, CT 06379 

SHIPPING INFO:

Orders generally ship within 1 week, but can take up to 3 depending on production schedules. 

These kits are produced and made by a small company. We consider our kits to be hand-produced, specialty items; not a product manufactured by a large company like Walmart or shipped with the speed of Amazon; therefore they sometimes take time to produce. 

Thanks in advance for your patience. 

If you have any special needs regarding your order please email us. All orders ship via USPS Mail, with a  Flat Rate $7.75 USA, Canada Flat Rate $15.50 International Flat Rate $26.50 Shipping will automatically be calculated for online orders. Please note that when you place an order online, your card is charged immediately upon checkout.

PLEASE READ:

Please feel free to contact us with any questions about or kits and other products. Email is the best way to get through, usually we will reply within 24 hours. Email to fosscalemodels@gmail.com


Can I use Visa/ Mastercard/ Amex/ Discover?

Yes. Our orders are all processed via Paypal, but this does not mean you need a Paypal account. Proceed through the checkout process and select the pay by PayPal button. You will get to page where you can choose either to use your PayPal balance OR use a credit card of your choice. If you have any questions or problems, just let us know. Look at the photo example below; when you see this screen,  choose the grey box to use your credit card.


Limited Run Kits - these orders are charged when placed. A ship date is provided in the kit description; you will receive an email notice when it ships. These are non-refundable after two weeks of your purchase date. It is a Limited Run so they are made to order. 


It Could Happen to You! 

That’s right. The kit you receive might be missing a part or may contain a damaged part. It happens.

 When producing and packing our kits, we handle thousands of parts a day, BY HAND, NOT MACHINE. 

There are no automated packing machines or window counting robots. These kits are made by real people. If you have any damaged or missing parts, here’s all you need to do; please email us and include "MISSING PARTS" in the subject line. We’ll get it out to you right away. 

We’re here to help you build your kit! What we ask that you don’t do is call us screaming and yelling; that never helps and please , no nasty emails. While we will do everything we can to fix a problem with your order; we’ll also let you know when you are being unreasonable. Like we said, we’re here to help. We have nothing to gain by not helping; so let us help you with what ever we can without hostility. 

Thanks in advance,


Doug Foscale

P.S. All emails should include a subject, as our email system will consider the email as SPAM if left the email subject is blank.